Specialized customer support for cross-border e-commerce brands. We handle order inquiries, returns, pre-sales, and marketplace disputes so you can focus on growth.
Every customer inquiry is a chance to build loyalty — or lose a sale. Our e-commerce specialists are trained to resolve issues fast, upsell when appropriate, and turn frustrated shoppers into repeat buyers.
From single-store Shopify brands to global marketplaces, 358 IGLE handles the full post-purchase lifecycle with the accuracy and speed online customers expect.
Certified partner
Seller support
Global logistics
Dispute handling
Product recommendations, sizing charts, stock availability, and promotional guidance to convert browsers into buyers.
Order placement assistance, modifications, cancellations, and shipping updates across all your sales channels.
Delivery exceptions, lost package claims, carrier coordination, and proactive customer notifications.
RMA processing, refund approvals, exchange coordination, and policy enforcement with brand-aligned messaging.
A-to-Z claims, PayPal disputes, chargebacks, and platform-specific escalation workflows handled by experts.
Monitor and respond to reviews, flag fake feedback, and turn unhappy customers into 5-star advocates.
Partner with 358 IGLE and give your customers the support experience they deserve — 24/7, in any language, on any channel.
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